Becky6401
8 months agoJoining in
False renewal contract
I am out of contract in October. I signed into virgin media and chose to renew my broadband contract using the renewal deal button. This triggered paperwork and I have received my new contract. On speaking to a member of the virgin media team I understand this contract was never real and I would have been charged a much higher amount when I was out of contract. They are refusing to honour the price I signed up to. I now see that this has happened multiple times to other people - why are virgin still allowing this to happen? I have been issued a full contract from Virgin media, why is that not being honoured?