Email Link expired

Question

I am trying to register a new account and the email verification link keeps saying it has expired. Please help. I need to get set up and link my 02.&nbsp;

Steven_L · Answer

Hey sazbob,
Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your online account. Have you tried to start the process again as this should trigger a new email?&nbsp;
Kind Regards,
Steven_L

sazbob · Answer

Yes, I have done the process many times. And it either doesn’t send a new link and then when I do get a new link it keeps telling me it has expired.&nbsp;

Reece_MH · Answer

Thanks for confirming that, sazbob. I'm sorry to hear that things still aren't working when attempting to register.

I've taken a look on our side, and can see you have been in touch with our team regarding the issue, and they've raised this with our Technical Teams.

These escalations can take up to 5 working days to be resolved. Please do let us know if you do not have any updates during this time, and we'll do our best to assist further.

Thanks,

sazbob · Answer

Good afternoon,I have still&nbsp;not heard back from the ticket that has been raised. I still can not register my account which means I can’t link my O2 account so therefore my volt benefits aren’t activated and I have been charged for Disney plus. Also I can not run a WiFi test in my home, as I think I may need WiFi boosters in the upstairs. Please can you advise? As I am paying for services that are supposed to be included.

John_GS · Answer

Good evening, sazbob&nbsp;
Thanks for coming back to the thread. We have checked the ticket for you and it's still in the SLA (service level agreement) to be fixed. The team are working hard to fix this for you and you will be contacted when they have an update/the fix for the ticket.&nbsp;
In relation to WiFi, there are so many things that can influence a Wi-Fi connection some of which include but are not limited to, a fish tank being in the same room, walls being built with concrete instead of brick, it could even be that your next-door neighbour’s router is interfering with yours. Due to this, we are only able to offer limited help. Please have a look here: https://virg.in/wifisos
The Hub's location could also be causing the coverage problem, so we do need to check the positioning of it. Can you please ensure the following
Out in the openNext to the TV not behind itAway from large bodies of water (e.g., fish tanks)Away from baby monitors and cordless phonesAway from microwaves
Think of the Hub as a radio, and WiFi as the sound - the further away you are from the radio, or the more obstacles that are in the way (walls, electronic devices etc.), the quieter the radio &amp; the poorer the WiFi.

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Email Link expired

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