Forum Discussion

AaLl's avatar
AaLl
Joining in
3 years ago
Solved

Password reset link expired

Hi, i have been experiencing this issue for quite some time. Everytime i try to reset my password, the link is always expired! Even when i tap on it immediately. Is there anyway to solve this?

 

  • Hi AaLl thanks a lot for your reply, sorry to hear that's still not working for you.

    Please allow me to send you a PM so I can look into this further for you.

    Kindly expect this to arrive shortly and respond directly when you can!

    Many thanks

  • Hi AaLl

    Welcome to the community forums Great to have you join us. 

    Sorry to hear you're having issues resetting your online account password. Do you get the same link expired error when using another device at all? I have tried this at my side and have not been able to replicate the issue. 

    • AaLl's avatar
      AaLl
      Joining in

      Hi, sorry for the late reply. 

      Yes this does happen to my other devices and none of them work.

  • Hi AaLl thanks a lot for your reply, sorry to hear that's still not working for you.

    Please allow me to send you a PM so I can look into this further for you.

    Kindly expect this to arrive shortly and respond directly when you can!

    Many thanks

    • Jimhow78's avatar
      Jimhow78
      Joining in

      Hi,

      I'm having the exact same problem. It doesn't matter what device I'm on or if I reply to the link in 10 seconds or 10 minutes it always says expired. I've literally been trying for months on and off and it's getting ridiculous - why is such a simple thing so difficult?

      • Martin_N's avatar
        Martin_N
        Forum Team

        Hi Jimhow78,

        Thank you for your post and welcome to the community. 

        I'm very sorry to hear about the issue with resetting your password. 

        I will private message you now so we can assist with getting this resolved. 

        ^Martin

  • Hi, 

    I am having exactly the same issue as the described in this thread. The link immediately expires upon opening it. 

    Would be great if someone from the Forum Team could help me out on this. 

    Thank you

    • Steven_L's avatar
      Steven_L
      Forum Team

      Hey X1267,

      Welcome to the community and thanks for taking the time to post here on the forums.
      I’m sorry to hear of the issues that you’re having with your online account at the moment, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
      Kind Regards,
      Steven_L

      • vindieselalways's avatar
        vindieselalways
        Joining in

        Good Morning have been having this same issues for days now please i need help too 

         

  • I am having this same issue. Trying to reset my password but unable to as it says 'link expired' as soon as i click the link.

    • Molly_T's avatar
      Molly_T
      Forum Team

      HI Garhodes32 👋 welcome to the community! Thanks for joining this thread and posting. 

      Sorry to hear you are also having issues with the password reset link. 

      It would be good to know if you have tried this on multiple devices?

      I will also send you a PM to confirm a few account details and offer further support. You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

      Wishing you all the best. 🌞