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Arachnologist63's avatar
Arachnologist63
Joining in
2 years ago

Contract renewal problems

Just keeps saying Oops, been like this for days, from Emails, my virgin app and google, come on virgin get your act together! 

4 Replies

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  • Alex_RM's avatar
    Alex_RM
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Arachnologist63,

    Thanks for posting and welcome to our community 😊

    We're sorry you're having some issues accessing things, can you send a screenshot of some of the errors you're getting?

    Alex_Rm

    • Arachnologist63's avatar
      Arachnologist63
      Joining in
      2 years ago

       

       that’s all I get is it going to the oops page and when I click the tab underneath it takes me to a page saying I can get virgin media in my area 

      • Molly_T's avatar
        Molly_T
        Icon for Forum Team rankForum Team
        2 years ago

        Thank you for sending this over Arachnologist63! Sincerest apologies that this is happening, we appreciate it is less than ideal! 

        We will send you a PM to confirm a few account details and get this raised with the team for investigation. 

        You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

        Wishing you all the best. 🌞