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jwhittle1011's avatar
jwhittle1011
Joining in
2 years ago

Change account number on the app

Hi I have a new contract and need to change the account number associated with my email so I can access the new information with the app. Can anyone advise. Thanks

3 Replies

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  • Alex_RM's avatar
    Alex_RM
    Icon for Forum Team rankForum Team
    2 years ago

    Hi jwhittle1011,

    Thanks for posting and welcome to our community 😊

    If you've a new account you would need to re-register for My Virgin Media, you can can do this using a different email address, or if you want us to move the online account over we can pop you a private message to get more details. 

    • jwhittle1011's avatar
      jwhittle1011
      Joining in
      2 years ago

      Yes please I would like to move my new account over to my existing email. 

      if you could send me a message.  

      Thanks 

      • David_Bn's avatar
        David_Bn
        Icon for Forum Team rankForum Team
        2 years ago

        Thanks for coming back to us jwhittle1011

        Check out the envelope in the top right hand corner for a private message from me and I'll be happy to assist you with this request

        Thanks,

        David_Bn