Forum Discussion

merryfellow's avatar
merryfellow
Joining in
2 years ago

Can't register for account DE01

I'm trying to register an account, but I get the message:

Oops, we've ran into a problem. 
Wait a minute and try again. If this doesn't work, please come back later. (Code: DEF01)

I've tried again, refreshed browser cache, deleted cookies, and tried multiple email addresses, etc. Always the same message

Many thanks in advance

5 Replies

  • Zach_R's avatar
    Zach_R
    Forum Team (Retired)

    Hi merryfellow

    Thank you for your post and welcome to our community forums. We're here to help.

    I'm so sorry to hear you're having some trouble registering for a My Virgin Media online account. Have you also tried doing this from a different device?

    Thanks,
     

      • Zach_R's avatar
        Zach_R
        Forum Team (Retired)

        Hi merryfellow,

        I see. Also, just to confirm, are you getting to the site via a bookmark/favourite on a browser?

        Thanks,