Hi. For some time I’ve been unable to view my bills online or in the virgin media app.
Online I get stuck in a loop which just keeps taking me back to the help section when I click on ‘view my bill’. I’ve tried on different iPads and on a laptop.
In the app I get a message saying can’t view bills because I’m not logged on as the main user, even though I am.
Help please.
Forum TeamHi there George_12
Thank you so much for your post and welcome to the community forums, it's great to have you here.
I am so sorry that you are facing this issue with your bill! I'd like to take a closer look into this with you via a private message so we can see what might be happening.
I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
