Forum Discussion

ScreamingHarpy's avatar
ScreamingHarpy
Joining in
2 months ago

Brand new broadband customer but my account is showing inactive

I am at my wits end and if this isn't sorted tomorrow, Virgin can come and take their equipment back.  How on earth can a new account show as inactive.  What's worse is Virgin don't seem to give a stuff as it's been four days and nothing.  Surely, reactivating an account should take minutes.  Am I being penalised for a previous tenant's behaviour.  If so, that's outrageous.  This sucks!!!

1 Reply

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    2 months ago

    Hey ScreamingHarry, thank you for reaching out and we are so sorry to hear about your account issues.

    What has happened?

    There can only be one active account under per house hold, so there cannot be two account under one house hold.

    How come the account is being reactivated are you taking it over from someone or starting fresh?