Forum Discussion

Rovers95's avatar
Rovers95
Joining in
5 days ago

App issue

Hello, new customer here, literally Day 2.

Im trying to view my account online or via the app, but I keep getting a message, seems to be a problem our side. 
Any ideas ?

3 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    5 days ago

    I would suggest you leave trying for a few days.  It seems this is a common problem as it takes a while for the joining process to go through the system.

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    4 days ago

    Hi Rovers95 

    Thanks for posting and welcome to the community.

    Sorry to hear of this issue with the online account and app.

    I'll send you a PM now to assist further.

    • SparroWro's avatar
      SparroWro
      Joining in
      3 days ago

      Hi, I literally have the exact same issue and have had it since the 6th when I signed on with Virgin Media. Any guidance would be appreciated.