Forum Discussion

Rovers95's avatar
Rovers95
Joining in
19 days ago

App issue

Hello, new customer here, literally Day 2.

Im trying to view my account online or via the app, but I keep getting a message, seems to be a problem our side. 
Any ideas ?

3 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    19 days ago

    I would suggest you leave trying for a few days.  It seems this is a common problem as it takes a while for the joining process to go through the system.

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    18 days ago

    Hi Rovers95 

    Thanks for posting and welcome to the community.

    Sorry to hear of this issue with the online account and app.

    I'll send you a PM now to assist further.

    • SparroWro's avatar
      SparroWro
      Joining in
      18 days ago

      Hi, I literally have the exact same issue and have had it since the 6th when I signed on with Virgin Media. Any guidance would be appreciated.