I have just joined and managed this account for my 80 year old mother. Since the Virgin engineers have been out 3 weeks ago approx, her phone has stopped accepting incoming calls.
Ive reset the hub and contacted Virgin, they said 2 days ago they would escalate the issue and raise a ticket, Ive heard nothing since.
All I want is to know I can contact her as Im 30 miles away.
Kind regards
Tommy
Good morning
My full name is Tommy Johnston, I manage the account on behalf of my mother Marie Johnston.
The account is Marie Johnston
The account is 313285202-28
This was only fitted a few weeks ago and we only noticed the issue on the 25.12.25 as we were phoning for Christmas. The engineers have either not connected something, they have definitely though not checked thoroughly before leaving.
My mother is 80 and I live 30 miles away, she is considered vulnerable due to her health. This cannot go on, she needs to be contactable in case of emergencies.
For me the only solution is an engineer revisit. I work abroad and do not have the time to be an unpaid Virgin technician.
I hope this message conveys the frustrations and disappointment I have with this service in its infancy.
Tommyj67​ Do NOT post personal information in these Public Forums. If you can still edit this post, please do so. Any personal details should be done via DM with the VM Mods only.
Forum TeamHi Tommyj67 👋.
Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues your mother is facing with her landline. So that we can assist where possible we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
Thanks.
Sabrina
Can she phone out and if that works is it showing the correct caller ID?
Yes, she can phone out.
