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shrugbutt's avatar
shrugbutt
Tuning in
2 months ago

Voicemail Unusable

For the last week or so my landline voice mail has been totally unusable. Messages received are either not recorded or unable to be retrieved. The voicemail menu repeats itself but does not register when trying the different options. On occasion when dialling 1571 I am told if a message has been received but there is only silence. As a pensioner and disabled, I am reliant on messages for medical reasons and would appreciate an early response. Many thanks

My phone number is [Mod Edit] Personal/Account specific Info removed

4 Replies

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  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    2 months ago

    Hi shrugbutt 👋.

    Thanks for reaching out to us, we are sorry to hear of the issues that you are having with your voicemail. So that we can assist you we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks. 

    Sabrina

    • shrugbutt's avatar
      shrugbutt
      Tuning in
      31 days ago

      Hi again,

      I have already responded two or three times giving my name, account details, and last four digits of my bank account but have received no further response.As previously stated I am a disabled pensioner relying on voice mail messaging for medical purposes.I have been with virgin for about fifteen years with no problems,but now...would someone please acknowledge this narrative.Thank you

      • Carley_S's avatar
        Carley_S
        Icon for Forum Team rankForum Team
        31 days ago

        Hi shrugbutt 

        Apologies for any upset caused. Responses over Community Forums are not instant, but the agent will respond when available to do so. 

        I'll let Sabrina know that you've reached out and to respond when they're available. 

  • shrugbutt's avatar
    shrugbutt
    Tuning in
    2 months ago

    Please note I have sent a reply to your request for my account details three times so far;still no response ?