Forum Discussion
- Daniel_EtForum Team
Hi BM11, thank you for your post.
We're sorry to hear about the problem you're having and that you feel this way 😔
I can see you were speaking to the team around the same time you posted. Has the cause of the problem been explained to you?
Please pop back to us at your earliest convenience.
Regards,
Daniel- BM11Tuning in
The call centre have said it will be solved today but they said that yesterday as well so I’m skeptical it will be. It doesn’t seem to be an area wide fault so I’m not sure how it will be fixed.
- TudorVery Insightful Person
An "Internet Phone" as you described is nothing of the sort. All it is that the physical wires you have at present are replaced by a connection via your VM hub. You keep your same own phones and number. What’s the problem. Mine was changed over a couple of weeks ago when I had a problem on my landline. No problems experienced at all.
- nodrogdVery Insightful Person
Sounds like a faulty UPS at the local fibre node. These units are very old now & almost impossible to replace, which is one of the reasons for moving to hub based kit. The new full fibre Broadband service that everyone is moving to soon should have the latest power backup facilities allowing the line to work as far as your router. Many people around me now have small in-house UPS kit that will deal with the router side of any power failures.
- BM11Tuning in
Just tried phoning them and they saying there is an area fault but I am not confident the call centre even understand the issue as they talking about all sorts of package issues which are not relevant.
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