Forum Discussion

AdrianM2012's avatar
AdrianM2012
On our wavelength
5 days ago
Solved

Remote control of VOIP service

Hi,

Once on the Virgin Media Home phone VOIP service will it be possible to access phone services remotely - for example to switch call divert on and  off without being present at the property?

Thanks.

  • Steven_L's avatar
    Steven_L
    5 days ago

    Hello AdrianM2012,

    Welcome back to the Community and thanks for taking the time to post here on the forums.

    As Tudor has advised earlier none of the functions that you have described would be available with our phone service via your router.

    Kind Regards,

    Steven_L

5 Replies

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  • Tudor's avatar
    Tudor
    Very Insightful Person
    5 days ago

    It’s not a VoIP service, none of those facilities are available. 

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    5 days ago

    Hello AdrianM2012,

    Welcome back to the Community and thanks for taking the time to post here on the forums.

    As Tudor has advised earlier none of the functions that you have described would be available with our phone service via your router.

    Kind Regards,

    Steven_L

  • nodrogd's avatar
    nodrogd
    Very Insightful Person
    4 days ago

    The hub based lines are just a way of digitally connecting to a conventional telephone exchange at the local headend. Hence there are no VoIP type add ons.

    • Client62's avatar
      Client62
      Alessandro Volta
      4 days ago

      Trading Standards need to crack down hard on ISPs writing VOIP when POTS is on offer.

      • nodrogd's avatar
        nodrogd
        Very Insightful Person
        3 days ago

        Catch 22. It does use IP to connect to the headend, but is on an internal system to VMs local network. I myself have been lambasted on this forum by some computer "experts" who claim it IS VoIP.