Forum Discussion

Wulliekane's avatar
Wulliekane
On our wavelength
9 days ago

Red Light on Hub.

Hi there, I'm hoping someone here can help me.

I was visiting my 94 year old Grandmother yesterday and her phone wasn't working, there's no dialing tone, nothing. I looked up to see what fixes I could try and  went through them all.

Firstly I did a network status check, accessed the router settings checked everything in there.

Then I checked connections, checked cables, switched off hub, reset the handsets, then as a last resort I reset her hub using the reset option.

Wifi is working, tv is working but nothing with the phone, the whole time the the hub functioning, pre and post reset, there was a solid red light on the bottom. She has a Hub 3.

At her age it's a worry as the quickest way to contact her and she us, is the landline, which obvioulst can't happen.

Does the red light mean the hub needs replaced and can I sort this our on her behalf?

Thanks.

8 Replies

  • Wulliekane's avatar
    Wulliekane
    On our wavelength
    16 hours ago

    Hi guys,

    Sorry for the delay in replying. Everything to the naked eye appeared to be fine, couldn't understand what was wrong and as above had tried all the usual fixes.

    Sourced another handset plugged it direct to the hub and it worked, retried Gran's handset, nothing. 

    Then I remembered it was my Grandfather that had set it all up. Between her phone cradle and the hub, a distance of maybe 3 metres, tops, he had 3 x 3m phone extension cables running, they were all gathered behind a fireplace he'd installed, and hid the wires behind it. There was no way without lifting and moving heavy things to tell. 🤣

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      5 hours ago

      Hello Wulliekane,

      Welcome back to the Community and thanks for taking the time to post here on the forums.

      I'm glad to hear that you've resolved part of your issues and would be happy to help you with your hub red light. Please look out for my private message and we can get started.

      Kind Regards,

      Steven_L

    • newapollo's avatar
      newapollo
      Very Insightful Person
      14 hours ago

      Hi Wullikane,

      Pleased to see that you managed to get the phoneline working by using another handset.   I wonder if Grandmothers actual handset has batteries that need replacing.

      I suggest that you still need one of the forum staff to arrange a hub swap due to the constant red light, just to be on the safe side.

  • Wulliekane's avatar
    Wulliekane
    On our wavelength
    9 days ago

    There's nothing plugged in other than the handset base and an additional handset in another room. Both were housed in their bases when doing the tests.

    I will head down today, try another handset and report back.

  • Wulliekane's avatar
    Wulliekane
    On our wavelength
    9 days ago

    The phone is connected to the hub, it was working yesterday morning. The constant message on the handset is line in use.

    Without going down there, I can't answer the telephony question, sorry.

    • Carley_S's avatar
      Carley_S
      Icon for Forum Team rankForum Team
      9 days ago

      Hi Wulliekane 

      Welcome back to the Community Forums. 

      Sorry to hear of your concerns with your grandmother's landline service and the red light on the Hub 3. 

      The red light is usually just an LED error, rather than anything more, but we do like to err on the side of caution with these. 

      For the landline concern, when it states that the handset is in use, do you know if your grandmother has additional extension sockets? If so, it would be to ensure the handsets are correctly placed in their holders. 

      Do you also know if your grandmother has any equipment plugged into the phone line as well? Such as third-party answering machines or telehealth devices? 

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    9 days ago

    If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

    However the phone problem is not related.  So, is the phone connected to the Hub or to a wall socket?  If it is connected to the Hub, is "telephony" showing as active on the Hub?