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Michey72's avatar
Michey72
Joining in
2 years ago

Re: Landline not accepting incoming calls but allowing outgoing calls?

We are not able to receive incoming calls, 

Outgoing works with dial tone but when someone calls the home landline number nothing happens on their phone, just cuts off.

Checked the phone, wall sockets, unplugged etc all works as I highlight above can make outgoing calls.

Nothing on the service status and where virgin used to have an ability to test your landline in the account that seems to have disappeared so all I can do is read some (unhelpful) guides and post on here.

2 Replies

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  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team (Retired)
    2 years ago

    Hi there Michey72 Thanks for reaching out to us on the Virgin Media forums. 👋🏼

    I'm so sorry to hear about the issues with the landline you are experiencing. 😢
    We appreciate you doing the checks but it does look like we will need to investigate further. 🖊

    I'll send over a private message to assist further. 😇

    Kind regards,
    Ilyas.

  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team (Retired)
    2 years ago

    Thanks for speaking with us today Michey72 on the VM forums. 👋🏼

    I'm glad to hear that the matter has been resolved and it turns out that there was an outage in the area causing the issues.
    In future you can check here to see if there's any outages in the area.🧾

    Reach out to us for any other queries in future and we'll assist where we can. 😇

    Kind regards,
    Ilyas.