Forum Discussion

DaveGarratt's avatar
DaveGarratt
Tuning in
6 months ago

Problems with Landline and finding frustrating trying to call the support desk.

Over the last month or so - I've been having serious issues with my land line. The symptoms are 

- Very noisy line, unable to hear caller through the static noise and they cannot not hear me.

- Most of the time we're unable to ring the land line and receive calls - the line always seems to be engaged. - So not sure how many calls I've missed.

- I reset the hub routers etc just in case - but that doesn't seem to do anything, My internet and TV Vivo are fine. Just the land line that seems to be the problem.

Unfortunately - I've tried calling the help desk a few times and once I've answered their questions, I'm left sitting for hours waiting to be connected to book an engineer so in the end I've hung. This is from my mobile as well.

Can anyone help me.

Regards

 

  • Steven_L's avatar
    Steven_L
    Forum Team
    6 months ago

    Hey DaveGarratt,

    Welcome back to the community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your landline at the moment. I have been able to get this looked into further and can confirm that we would need an engineer visit to resolve your issues as there could be an issue with the cabling to your landline or in the street cabinet that could be causing the issues.  I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment. Please look out for the private message and we can get started.
    Kind Regards,
    Steven_L

  • Steven_L's avatar
    Steven_L
    Forum Team
    6 months ago

    Thanks DaveGarratt and sorry that we cannot help further from here. Please do let us know how it goes, if you get the chance.

    Kind Regards,

    Steven_L