Forum Discussion

Kitc1's avatar
Kitc1
Joining in
2 months ago

Poor service from Virgin Media…again!

I reported a fault on my landline and booked an engineer visit today between 12pm and 4pm.I received multiple text confirmations but the engineer failed to arrive with no updates or notification. I spent the whole day at home waiting for this visit. Why is it so difficult to keep customers up to date?I desperately need my landline to stay in touch with a relative abroad who is dying.Very disappointed!☹️ 

  • Nathan_B's avatar
    Nathan_B
    Forum Team
    2 months ago

    Hi there Kitc1 👋 Welcome back to our forum and thanks for your post 😊

    Sorry to see that the engineer visit hasn't taken place as expected. I'll be happy to check this for you so I'll pop you a PM to confirm your details.

    Regards

    Nathan