Forum Discussion

robjon's avatar
robjon
On our wavelength
2 years ago

Phone icon flashing red on router

VM switched my line yesterday. Although all phones and broadband are working, is there a particular reason why the phone icon is constantly flashing red?

22 Replies

Sort By
  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    2 years ago

    Hi robjon, thank you for your query. 

    The red flashing phone light means there's a landline-related issue. 

    Is your landline connected to the back of your Hub? Also, are you experiencing any problems in terms of making or receiving calls? 

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel

    • robjon's avatar
      robjon
      On our wavelength
      2 years ago

      Cordless base station was plugged into secondary socket which is wired to the back of the main VM socket. The two satellite phones are plugged into 13A sockets. Yesterday all phones were working. Now cannot make/receive calls and the broadband is also dropping. VM engineer plugged one cable into VM box then plugged the adaptor to end of cable then into the router

      • Daniel_Et's avatar
        Daniel_Et
        Icon for Forum Team rankForum Team
        2 years ago

        Hi robjon, thank you for your response.

        Have you tried following all the advice provided in this article here?

        Regards,
        Daniel

  • robjon's avatar
    robjon
    On our wavelength
    2 years ago

    Update on my phone issues. Engineer called 30/10 said he`d never came across this problem before. Ran some tests then spoke with your dept. at Manchester. After a 10 minute wait they said it was a problem with account. Another text from engineer stating that the "back end team" have raised an IT ticket and can fix it remotely. Internet went down late Wednesday night for about 30 minutes and when it came back the red flashing phone icon had disappeared from the router but the phone is still not working. Just had a call on my mobile from VM (0345 454 1111) asking if the phone is now working. Answered "no". VM asked for one letter of my password,, I obliged then I was cut off. wth is going on, I`ve now had no telephony service since October 16th, it`s a joke!!!!!!!!!!!!!!!

      • robjon's avatar
        robjon
        On our wavelength
        2 years ago

        Had a visit from the engineer that you had scheduled. He said exactly the same thing as the previous engineer. The problem is at the "back end". When is this going to be sorted. I`ve now gone 23 days with a total loss of service. The compensation is racking up as VM pay £9.33 per day. Thought the so called "experts" would have this problem solved by now!!!!!!!!!