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saw225's avatar
saw225
Joining in
2 years ago

Not working

So much for an easy switch over re fibre phone. Everything connected - home phone not working.

have restarted router numerous times. 
tried to phone but still waiting after one hour plus

Shocking service yet again 

4 Replies

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  • Paul_DN's avatar
    Paul_DN
    Icon for Forum Team rankForum Team
    2 years ago

    Hi saw225,

    Thank you for reaching out to us in our community and welcome, sorry to hear your phone isn't working after the switchover, have you tried plugging the phone back into the wall socket to make sure it has changed?

    Regards

    Paul.

  • cmheiaCoran's avatar
    cmheiaCoran
    Joining in
    2 years ago

    That's really annoying, isn't it? Have you tried hitting them up on email or maybe their social media channels for a faster reply? Besides the whole restart-the-router routine, did they offer any other tips to fix it?. In My recommendation visit this website  for getting professionals Solution 

  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    Login to the VM Hub menu and check if telephone is enabled, or disabled.