Forum Discussion

Dunker67's avatar
Dunker67
Tuning in
2 months ago

Not taking incoming calls

Is there an own outage in IP3 post code area for land lines? Am unable to receive calls but can make calls.

  • newapollo's avatar
    newapollo
    Very Insightful Person

    Have you used the /check-services/   function to check for problems in your area? You can also a run a test on your equipment from there. 

    If nothing is showing  you could also try the automated Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

  • Hi Dunker67, thank you for your post.

    We're sorry to hear about the problem you're having 😔

    If following the advice provided by newapollo hasn't given clarity on the situation, have you tried all the suggestions in this article here?

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel