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AnsteySteve's avatar
AnsteySteve
On our wavelength
11 months ago

Noisy Landline

Our Landline is very crackly which makes it very difficult to understand the other person on the call. This started about a month ago and has been getting progressively worse. A neighborhood search shows no problem in our area and we have tried various remedies suggested elsewhere on this Forum but none have resolved the issue. What can we do to resolve this problem ?

Thanks for your help.

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  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    11 months ago

    Hello 

    Welcome back to the community

    Sorry to hear you're having issues with your landline at the moment.

    Can you confirm if you're phoneline is plugged into the main master socket, an extension or into the router?

    How many pieces of equipment are connected to the phone line?

    There are a few troubleshooting checks I will need you to perform to see if they are successful in resolving the issue. Can you: 

    • Check the phone is seated in the base unit correctly & powered ON.
    • Remove all other equipment connected to telephone sockets.
    • Unplug the phone and check another phone directly into the main socket ensuring this is a VM socket and not one with a BT or Sky logo. If no alternative handset is available then ensure the original phone is plugged into the main socket with no other pieces of equipment being plugged in.

    Let me know if any of these checks work at all. 

    • AnsteySteve's avatar
      AnsteySteve
      On our wavelength
      10 months ago

      Thanks for your reply that I have only just found. We have a cordless phone that is plugged into the main socket and from this there are a further two cordless phones that link. We also have a further two phones that are plugged into extension sockets in different rooms of the house. We have tried the various things that you have suggested but non of them seem to resolve the crackling on the line. This varies from a mildly annoying background to making conversation almost impossible. It is not a problem we had until about a month ago and it has persisted ever since.  When the crackling has been particularly bad we have called the other person back on mobile phones and there has been no crackling so the problem is not at their end.

      Thanks for your help. 

      Stephen C 

      • Gareth_L's avatar
        Gareth_L
        Icon for Forum Team rankForum Team
        10 months ago

        Good morning AnsteySteve.

        Thank you very much for replying.

        From what you have advised above, we will need to arrange for an engineers visit to investigate the crackling and noise.

        To do this I will need to pass security with you over a private message.

        If you can check the logo top right of your screen that would be great. 
        Regards     
        Gareth_L