Forum Discussion

steverobertsbbc's avatar
steverobertsbbc
Dialled in
6 months ago

No Dial Tone on Landline

We're expecting to be shifted from analogue to digital and this morning there was no dialtone on the analogue line (on multiple phones - both DECT and direct analogue). I assumed that this meant the analogue service had finally been cut off, so I connected my DECT base station to the back of my Hub5 via the supplied adaptor cable but still nothing and "Check Phone Line" displayed on the handset, which hadn't actually been the case when initially no dialtone on the analogue line.

I rebooted the hub, but no difference.

  • Vikki_M's avatar
    Vikki_M
    Forum Team
    6 months ago

    Hi steverobertsbbc

    Thanks for your post and welcome back to our community.

    I'm very sorry to hear about the issues you're having with the landline.

    I'll send you a private message now to determine if the switch has been made, and help you get the line working :).

    Please look out for the envelope in the top right of the page and pop back to me when you can. 
     

     


     

     

  • Vikki_M's avatar
    Vikki_M
    Forum Team
    6 months ago

    Hi steverobertsbbc

    Thanks so much for joining me in a private message.
    I'm happy we were able to resolve your concerns together :).
    If you have any questions in the future or need any support, please pop back to our community forums and we'd be happy to help.    

    Take care.