Forum Discussion

Dan31's avatar
Dan31
Tuning in
2 years ago

More info on backup EBUL device

So I switched from sky to virgin in November, they've fitted an EBUL the newest one, anyone got more info on how it works? I get as plugged in it's a landline until failure then it works of the SIM. So in a failure and using the EBUL calling out would be from the EBUL number not the landline and to call in you'd have to call the EBUL number not the landline? Trying to get info from VM is just a nightmare ♂️

Do they not do any other backup device, it's ok for the moment but I actually stated I need a backup for a lifeline to be installed how would that work with the EBUL ♂️

backup
EBUL
  • Roger_Gooner's avatar
    Roger_Gooner
    2 years ago

    When there is a power or network outage the EBUL works by using its SIM card to make calls. If you need something like a Telecare device to work in these circumstances the provider should assist you, and my belief is that a GSM alarm unit will be offered with a SIM card already installed.

  • Alex_RM's avatar
    Alex_RM
    Forum Team
    2 years ago

    Hi Dan31,

    Thanks for posting and welcome to our community 🙂

    We're sorry for any confusion regarding the emergency back up line, you can find more information on this here

    If you still have questions after reading this, please let us know.

    Alex_Rm

    • Dan31's avatar
      Dan31
      Tuning in
      2 years ago

      Still doesn't answer the main questions I've had a look all the way through

      • Do they not do any other backup device, it's ok for the moment but I actually stated I need a backup for a lifeline to be installed how would that work with the EBUL ♂️
      • So in a failure and using the EBUL calling out would be from the EBUL number not the landline and to call in you'd have to call the EBUL number not the landline?
  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    2 years ago

    When there is a power or network outage the EBUL works by using its SIM card to make calls. If you need something like a Telecare device to work in these circumstances the provider should assist you, and my belief is that a GSM alarm unit will be offered with a SIM card already installed.

    • Dan31's avatar
      Dan31
      Tuning in
      2 years ago

      So it's always a different number? When failure the SIM kicks in and you have to call the SIM number not the landline when there's a failure? And the same if I call out on backup SIM mode it will be the SIM number not the landline?

      • nodrogd's avatar
        nodrogd
        Very Insightful Person
        2 years ago
        Dan31 wrote:

        So it's always a different number? When failure the SIM kicks in and you have to call the SIM number not the landline when there's a failure? And the same if I call out on backup SIM mode it will be the SIM number not the landline?

        You cannot have a SIM with a landline number using a mobile network. There is no access to Virgin's headend exchanges when the street infrastructure goes down due to equipment failure or power failure at your house or the street cabinets,  so the most reliable option is to use the mobile networks. This is also true of BT & all other operators conventional landlines that are now being replaced. Telecare systems have had to come up with their own solutions to this, so you need to contact them for assistance.