Forum Discussion

pt10001's avatar
pt10001
Joining in
2 years ago

message "this number is temporarily unavailable. you might like to try contacting them in a different way

My landline has always been flaky and died completely a month ago so I switched to a digital line through the Virgin hub. Much clearer calls and all was working fine until a week ago. Then tried to call my 87 year old mother on her Sky phone line and got the error message  "Sorry, this number is temporarily unavailable. You might like to try contacting them in a different way"

Same message every day for a week. One post on Sky forum suggests a similar issue occurred last year - anyone else had this problem?

Paul

  • Vikki_M's avatar
    Vikki_M
    Forum Team
    2 years ago

    Hi pt10001

    Thank you for your post and welcome to our community.

    I am sorry to hear about the issues you have had with the landline recently. 

    Do you get this message when making all outbound calls or just to that one number please?

    Is this issue ongoing or can you now dial her successfully?

    Please pop back to us when you can. 

    • pt10001's avatar
      pt10001
      Joining in
      2 years ago

      hi Vikki, it is just that one number, so I think it must be an issue with her Sky connection, although I can call her from my mobile and she can make and receive calls. I am going to visit soon so I can power cycle the hub and see if that helps. I am just curious to know how common this is.

      Paul

      • Nathan_B's avatar
        Nathan_B
        Forum Team
        2 years ago

        Thanks for your reply pt10001 😊 This certainly is an odd one. Just to confirm, has anyone else mentioned they have tried calling your mother and had the same issue? Please let us know if rebooting her Hub helps.

        Regards

        Nathan

    • Sabrina_B's avatar
      Sabrina_B
      Forum Team
      2 years ago

      Hi pt10001 👋.

      Thanks for the update. Just one last question, do you include the full area code within her number when calling her?

      Sabrina

      • pt10001's avatar
        pt10001
        Joining in
        2 years ago

        Yes, I checked this morning. It is saved in the phone as an 01xxx number, rather than +441xxx. I will try dialling the +44 version when I get home tonight.

        Paul