"This Virgin Media email address isn’t valid "
Greetings:
In preparation for ringing Virgin to discuss whether I am going to continue being a customer or not, I attempted to view my latest bill.
To do this, I clicked on the link in the email they sent me on October 4th, telling me my bill was ready.
This brought me to a new log-in screen, where I was asked to enter the account email address: I entered the email address that has been the username for this account since 1999 (the same email address they had sent the bill notification to on October 4th, and that O2 had sent an email to on October 24th), and, after confirming that the address was correct, I received the error message that is the title of this post!
Can anyone tell me what is going on, and recommend a solution?
John Orange
Plymouth, UK
Update for the Community:
Steven_L spent a lot of time helping me out, and we reached a solution.
The final answer was to create my Virgin/02 ID with my gmail address, since neither the account original main address nor my personal subsidiary mailbox were acceptable to the 02 system - despite both Virgin and 02 sending emails to the original account address on a regular basis!
I am not clear whether account emails will be sent to the original address or my gmail account in the future, but time will tell!
John Orange
Plymouth, UK
