Forum Discussion

JohnROrange's avatar
JohnROrange
Tuning in
6 hours ago

"This Virgin Media email address isn’t valid "

Greetings:

In preparation for ringing Virgin to discuss whether I am going to continue being a customer or not, I attempted to view my latest bill.

To do this, I clicked on the link in the email they sent me on October 4th, telling me my bill was ready.

This brought me to a new log-in screen, where I was asked to enter the account email address: I entered the email address that has been the username for this account since 1999 (the same email address they had sent the bill notification to on October 4th, and that O2 had sent an email to on October 24th), and, after confirming that the address was correct, I received the error message that is the title of this post!

Can anyone tell me what is going on, and recommend a solution?

John Orange
Plymouth, UK

account

1 Reply

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    4 hours ago

    Hello JohnROrange,

    Welcome back to the Community, and thanks for taking the time to post. I’m sorry to hear of the issues that you’re experiencing with your email and online account. 

    I'd be happy to take a further look into this for you; however, I would need to confirm a few details via private message. Please look out for my message, and we can get started.
    Kind Regards,
    Steven_L