Forum Discussion

BAZZER567's avatar
BAZZER567
Tuning in
2 years ago

TV Go: Error message "Sorry - we can't play this at the moment 400"

TV Go was working yesterday. This morning I get the error message "Sorry - we can't play this at the moment 400". Currently I cannot watch anything on TV Go. I thought I might need to add / change my Device, and the Device page does not seem to allow Adding of New Devices. Looks like TV Go has a major fault. Please fix ASAP.

  • ModTeam's avatar
    ModTeam
    2 years ago

    Hello all, 

    Thanks for raising the issue with us. We've reported it to our team and it's now raised under ticket number F011037596. We hope to have a fix as soon as possible. 

    Many thanks, 

    Your Community Moderators

  • sarahwilkie's avatar
    sarahwilkie
    On our wavelength
    2 years ago

    The virgin tv go app on all my devices are not playing live tv,the screen  says                                                  NOT AVAILABLE                                Sorry-we can't play this at the moment 400    on all my channels,is anyone else having this problem. Thanks in advance. 

  • gcorner's avatar
    gcorner
    On our wavelength
    2 years ago

    Same - all devices, 2 computers, phone and tablet. Very annoying with important programs I want to watch

  • hatfield's avatar
    hatfield
    Dialled in
    2 years ago

    Won't show live TV on any devices/browsers with same error but i was able to watch MotoGP by going back to beginning of the segment and then it would play recorded content in browser!!

  • ModTeam's avatar
    ModTeam
    Moderator
    2 years ago

    Hello all, 

    Thanks for raising the issue with us. We've reported it to our team and it's now raised under ticket number F011037596. We hope to have a fix as soon as possible. 

    Many thanks, 

    Your Community Moderators

  • gcorner's avatar
    gcorner
    On our wavelength
    2 years ago

    Somehow this worked for me on MotoGP but can't get it to work now for WSBK or any other channels

  • CFarman's avatar
    CFarman
    Just joined
    2 years ago

    Still not working for me - has been dodgy all week and now I have the same message as above.  Hopefully will be fixed soon.

  • ianreid2's avatar
    ianreid2
    On our wavelength
    2 years ago

    I've been having trouble getting Sky Sports to play on my laptop for a couple of weeks now, other programmes are o.k. including TNT Sports. I've tried deleting cookies etc. without success then I try again & it comes up, very frustrating

  • Beth_G's avatar
    Beth_G
    Forum Team
    2 years ago

    Hi all,

    We're sorry for any inconvenience caused by the issue affecting the TV GO service yesterday. This should now be resolved.

    Kind regards

    • steveg8590's avatar
      steveg8590
      Joining in
      10 months ago

      Hi, 

      I'm getting this error although I can hear the sound, it was working last week. Sky is still working with Virgin log on.

      What was the fix?

      Thanks

       

      • Akua_A's avatar
        Akua_A
        Forum Team
        10 months ago

        Hi steveg8590 

        Welcome to our community forums and thank you for your first post.

        Sorry to hear you are having issues with TV Go despite getting the sound. We want to do our best to help. Can you let me know how you are accessing TV Go? Do you get this issue on multiple devices?  Does this occur on every channel via TV Go?

        Thanks,