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Roslyn's avatar
Roslyn
Tuning in
2 years ago

TV Go: Error message "Sorry - we can't play this at the moment 400"

I've had this problem for over a yeAr, put a ticket on months ago, ticket closed off because they couldn't solve the problem,

so just wondered will we ever see TV go recordings playing on our tablet/mobiles Thx in advance 

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  • Arissa_H's avatar
    Arissa_H
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Roslyn 👋🏼.

    Thank you for posting, welcoming you back onto the community forum 😊.

    Sorry to see you are having issues with TV Go on your tablet/ mobile phone ☹.

    What happens when you try to watch TV Go on your devices? 

    Have you tried using it on another device?

    Have you cleared the cache and cookies?

    Can you also try uninstalling the app and re installing it again.

    Can you please make sure the device you are using is on the latest software update.

    Let us know how you get on.  

  • Roslyn's avatar
    Roslyn
    Tuning in
    2 years ago

    Tv go recordings STILL not working on tablet / phone been a while now, well quite a while 😏 any further updates 

    Virgin Media Thx 

    • Sabrina_B's avatar
      Sabrina_B
      Icon for Forum Team rankForum Team
      2 years ago

      Hi Roslyn 👋.

      Thanks for getting back in touch, have you tried the processes advised on the 19th to see if it has resolved any of the issues that you have had?

      Sabrina

      • Roslyn's avatar
        Roslyn
        Tuning in
        9 months ago

        Yes and problem still not resolved on my phone or tablet thx