lost bt number
hi
im after some help
my father recently passed who was the VM account holder so a new account had to be set up in my mother name, the sales rep promised the house phone number would be ported over as the number has been my parents since 1976
temp number was issued, told this is normal while the port is in progress, waited 2 weeks told everything had gone through port was successful on July 4th but number is not working. contacted customer services told to wait 48 hours still nothing then told to wait 10 days still nothing. now being told there is nothing Virgin can do and if my mother wants the number she will have to sign up to BT ?? customer services dont want to know or help. is there any VM techs that could help?
