Forum Discussion

Josiek2's avatar
Josiek2
Joining in
12 months ago
Solved

Lost Account Number

Hi I’ve ordered a broadband package which is due to be installed in a week or so. I’ve not had a Welcome email so I don’t have an account number to set up my account online  Can you help.

 Thanks in advance 

  • Sabrina_B's avatar
    Sabrina_B
    12 months ago

    Hi Josiek2 👋.

    Thanks for reaching out to us and welcome to the Community Forums. Apologies that you have not received your documentation for your new installation. As you have not yet been installed any action made in an attempt to set an online account up cannot be made until the account is installed and active. Once it is active, we will send out all your details to create an online account.

    I hope this helps.

    Sabrina

1 Reply

Sort By
  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    12 months ago

    Hi Josiek2 👋.

    Thanks for reaching out to us and welcome to the Community Forums. Apologies that you have not received your documentation for your new installation. As you have not yet been installed any action made in an attempt to set an online account up cannot be made until the account is installed and active. Once it is active, we will send out all your details to create an online account.

    I hope this helps.

    Sabrina