Forum Discussion

Kempoller's avatar
Kempoller
Joining in
10 months ago

Landline?

Hi there,

Forum newbie here. I switched over to Virgin Media when fibre was installed in my street in November. I had had a landline up until then but the engineer indicated that I wouldn't be able to have a home phone line until the 'service' was installed. Not having a landline for 4 months now is proving very inconvenient and I fear I will have lost the number we have had for years (and that our friends/family have in their address books). Is there any way of connecting up a landline in the interim before our area is "serviceable" (in the words of the VM customer service team) AND is there a way of finding out how long it is going to be before our area is connected to the new service?

Thanks so much!

home phone
Land Line
Landline
Phone Line
  • Beth_G's avatar
    Beth_G
    Forum Team
    10 months ago

    Hi Kempoller,

    Thank you for your post, welcome to the Community Forums!

    We're sorry to hear that you've been waiting a while for your services to be installed. 

    So we can advise further, is your landline service still active with your current/previous provider?