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AD01's avatar
AD01
On our wavelength
2 years ago
Solved

Landline phone does not work - 'Please check line cord' message

From yesterday, unable to receive or make phone calls on landline.

Unplugged and replugged - does not work.

Please can you advise? Thanks

  • Steven_L's avatar
    Steven_L
    2 years ago

    Thanks for coming back to us AD01, I have looked into this and we would need to send out a technician to get your issues looked into further. I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment. Please look out for the private message and we can get started.
    Kind Regards,
    Steven_L

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  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    2 years ago

    HI AD01 👋. 

    Thanks for reaching out to us. Apologies for the issues that you are having with your landline. We have taken a look in your area and can see that there is an outage in your area that is currently affecting certain services that you are receiving from us. The estimated fix date for this is 29th Feb at 9am, should your phone service not return, please do reach back out to us so we can look into this further.

    Thanks

    Sabrina

    • AD01's avatar
      AD01
      On our wavelength
      2 years ago

      Good morning - issue has not resolved.

      • Steven_L's avatar
        Steven_L
        Icon for Forum Team rankForum Team
        2 years ago

        Thanks for coming back to us AD01, I have looked into this and we would need to send out a technician to get your issues looked into further. I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment. Please look out for the private message and we can get started.
        Kind Regards,
        Steven_L

  • AD01's avatar
    AD01
    On our wavelength
    2 years ago

    Will make sure to keep you posted - thanks again Steven.