On Thursday a Virgin engineer changed the cable leading from the road to my house. Since then my landline has a message saying "Check Land Line" and you get no dialling tone when trying to ring out. When you ring the landline you get a ringing tone on the phone you call from but the landline does not ring.
The newer cable, AFAIK, does not have the phone cable attached like the old cable. The phone cables are no longer needed as it is now provided by the TEL1 socket on the Hub. It may be you just need CS to activate this socket?
It's a separate wall socket
Forum TeamHi Millsy71 👋.
Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you are facing with your home phone. So that we can assist you we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
Thanks.
Sabrina
