Forum Discussion

sba2022's avatar
sba2022
Joining in
2 months ago

landline not working - problem at cabinet

My neighbour asked me to check whether my landline was working because their line was down and he suspected that ours would be too. I confirmed that we had no dial tone.

A Virgin engineer was in attendance at the neighbour and confirmed that there was a problem at the cabinet which he corrected for the neighbour. He explained that ours was probably caused by the same thing, but he could not fix it because he did not have access to the relevant details for our line.

Could someone arrange for an engineer visit please?

 

1 Reply

  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    2 months ago

    Hi sba2022 

    Welcome to the Community Forums. 

    Sorry to hear of your concerns with your landline that might be caused by the similar issues as your neighbours. 

    This will depend on how you have your landline connected to the service. We can investigate this further for you on our side. Please join me in a private message so I can locate your account and pass the account security. You can see your private messages at the top of the page, in the envelope icon, or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and selecting 'Messages' from the drop-down.