Forum Discussion

J_O's avatar
J_O
Tuning in
12 months ago

Landline No Dial Tone

Hi, I am unable to make or receive calls on my landline.  There is no dial tone for calling out and incoming calls receive the message "it has not been possible to connect your call, please try again later" .  The Virgin media service checker says no phone issues in my area.  I have tried calling 150 from my mobile and cannot get through, it says "it has not been possible to connect your call, please try again later".  I have tried all the options in your help text - the phone is connected directly to our hub which is working well.  Your help bots are useless in this instance.  Can you please help resolve this issue.

  • Hi J_O 

    Welcome to the community forums

    Sorry to hear you're having issues with your landline at this time. 

    Can you please try full rebooting your router for us to see if this resolve the landline issue. 

    After the reboot please let us know if you have any dial tone or if anything else changes on your service. 

    • J_O's avatar
      J_O
      Tuning in

      I've tried the reboot but still no dial tone.

      • Carley_S's avatar
        Carley_S
        Forum Team

        Can you advise how you have your router and landline connected?
        Do you have the an adapter between the landline and the TEL 1 port of the router or does your landline connect directly into the router's TEL 1 port?