Landline Issue - Please Check Line Cord

Hi Dave

Thank you for your post. I'm sorry to hear you've not had the best experience with your services recently, this must be quite frustrating for you.

I know you mentioned you'd checked all the connections, however can you please confirm that your landline is plugged into TEL port 1 and not anything else?

If you could please sign into your Hub settings page, you can check whether the landline service is showing as active.

To do this, you need to go to the URL 192.168.0.1 and enter your Hub's admin password. Once logged in, you should see the dashboard and your landline information should be on there.

Let us know

Hi BaldEagle1

Thanks for getting back to me with your details via PM.

I've gone ahead and booked in an engineer appointment for you.

There’ll be no charge for this visit unless:

• The technician finds that the issue isn’t due to our network or equipment, for example if it relates to equipment or other systems not provided by us, or it’s been damaged.
• You miss the appointment for any reason, or someone over 18 isn’t in at the time of the appointment.

Otherwise, the appointment would be free of charge.

The technician will confirm if a charge is applicable and a £25 Appointment Charge or a £25 Missed Appointment Charge may be applied to your account.

If you need to change or cancel your appointment you can reply to the SMS you’ll receive, or you can manage this through your My Virgin Media account up to 4pm the day before the appointment.
Let us know how the visit goes and if you need anything else 😊

Good afternoon, have recently joined the community to look up an identical issue posted by baldeagle: our BT4600 is connected via an external socket and wiring: since a trio of engineers arrived on the 9th to lay a new TV/ broadband fibre cable (thanks to chronic degradation that's developed over months yet constantly implied it was user fault) our landline stopped working and the phone displays an identical line cord issue. Having used that useless 'bot' helpline twice AND speaking to a call centre contact, all three failing to resolve the issue and a hard push to get a new contract as well!, a ticket was put in for this and I was told there's an outage that should be resolved by late afternoon next day but unsurprisingly it isn't so. I'm convinced that during the repair (it's been fine up to that point) our phone connection was disturbed outside at the pavement 'pot' which, incidentally, we were told had been filled with rubble and they were arranging for another engineer visit because the original cabling had been placed in an open hole and not a proper 'pot' installation! Probably explains why so many around here have subsided now. Looked up for that promised visit but there's nothing booked so just a convenient lie? Salt in the wound was yet another outage a few days past so more lost recordings. Circa 30 years of contracts and pretty much sick now of the whole farce- can ANYBODY please get this lot sorted out once and for all?

Yes like 'bald' I've checked and rechecked the phone itself without finding problems but don't have alternative points or phones to try out. Can you arrange a visit to look into this please or, best result, combine both to minimise disruption? I was offered a migration but this unit would only fit with an adapter so not sure if it's compatible (by coincidence we expected a hub4  which has just arrived and might complicate things even more?).

Hope this all makes sense for you, I'm not completely daft but am somewhat computer savvy and it all seems more than coincidental, so there may be a simple solution otherwise. Fingers crossed...

Regards Ian