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MechaGS's avatar
MechaGS
Joining in
2 months ago
Solved

Landline Issues Again

Hello,

Our home landline has stopped working again. Upon calling it, it says "invalid number" and looking at the handset it says "Line Cord Error".

I've checked the connection and everything to the wall just to double-check and found nothing wrong with it.

Any help with this would be greatly appreciated.

  • Gareth_L's avatar
    Gareth_L
    2 months ago

    Hello MechaGS.

    Thanks for your post and welcome back to our community.

    I'm very sorry to hear about the landline issues. Can you check the service status checker on our App https://virg.in/myvmapp or call the phone version on 0800 561 0061 to see if there is a known area fault? If nothing is listed, please let me know.

    Gareth_L

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  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    2 months ago

    Hello MechaGS.

    Thanks for your post and welcome back to our community.

    I'm very sorry to hear about the landline issues. Can you check the service status checker on our App https://virg.in/myvmapp or call the phone version on 0800 561 0061 to see if there is a known area fault? If nothing is listed, please let me know.

    Gareth_L

  • MechaGS's avatar
    MechaGS
    Joining in
    2 months ago

    I have checked the Service Checker website and the VM App and both say that there are no issues in my area

    • Gareth_L's avatar
      Gareth_L
      Icon for Forum Team rankForum Team
      2 months ago

      Thanks for checking. 

      I'd like to investigate this for you.
      If you don't mind, I'll need to send you a private message to pass security. 
      If you can check the envelope at the top right of your screen that would be great. 
      Gareth_L

  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    2 months ago

    Thanks for your time today MechaGS 

    Now we've arranged for an engineer to attend, can you please let us know how the visit goes.

    Gareth_L