Landline Issue - Please Check Line Cord
Good Morning All I had a VM Engineer visit last Thursday 25th to resolve a long standing Broadband issue (i.e. no internet) requiring 4 visits in total. Since this visit our landline phone (BT4500) ...
Forum Discussion
Hi BaldEagle1
Thanks for getting back to me with your details via PM.
I've gone ahead and booked in an engineer appointment for you.
There’ll be no charge for this visit unless:
- The technician finds that the issue isn’t due to our network or equipment, for example if it relates to equipment or other systems not provided by us, or it’s been damaged.
- You miss the appointment for any reason, or someone over 18 isn’t in at the time of the appointment.
Otherwise, the appointment would be free of charge.
The technician will confirm if a charge is applicable and a £25 Appointment Charge or a £25 Missed Appointment Charge may be applied to your account.
If you need to change or cancel your appointment you can reply to the SMS you’ll receive, or you can manage this through your My Virgin Media account up to 4pm the day before the appointment.
Let us know how the visit goes and if you need anything else 😊
Hi Beth
Many thanks for arranging this appointment and wishing you an enjoyable weekend.
Best regards
Dave
Hi Dave,
No trouble at all. Thanks very much - hope you do too 😊
Good evening, have just joined the community to look up this identical issue! Like baldeagle1 our BT4600 is connected via an external socket and wiring: since a trio of engineers arrived on the 9th to lay a new TV/ broadband fibre cable thanks to chronic degradation the landline has stopped working and the phone displays an identical issue. Having used the 'bot' helpline twice AND speaking to a call centre contact, all three failing to resolve the issue, a ticket was put in for this and I was told there's an outage that should be resolved by late afternoon (today that is) but unsurprisingly it isn't so. I'm convinced that during the repair (it's been fine before that point) our phone connection was disturbed outside at the pavement 'pot' which, incidentally, we were told had been filled with rubble and they were arranging for another engineer visit because the original cabling had been placed in an open hole and not a proper 'pot' installation! Probably explains why so many around here are subsided now.
Yes like 'bald' I've checked and rechecked the phone itself without finding problems but don't have alternative points or phones to try out. Can you arrange a visit to look into this please or, best result, combine both to minimise disruption? I was offered a migration but this unit would only fit with an adapter so not sure if it's compatible (by coincidence we're expecting a hub4 to arrive next week which might complicate things even more?).
Hope this all makes sense for you, I'm not completely daft but am somewhat computer savvy and it all seems more than coincidental, so there may be a simple solution otherwise. Fingers crossed...
Regards Ian
