Landline into router
Just received the cable to add landline to router ( previously had a phone point. Followed all instructions but phone is saying ‘out of range’ even though next to router.
Forum Discussion
Hi Jeanettedav
Welcome back to our forums and sorry to hear you are having issues with your landline switchover. We want to do our best to assist from here. Just to confirm, is your adapter set up as seen here? Are you able to make calls or receive calls with the current set up? Please get back to us so we can best help.
Thanks,
Yes, have set it up as directed. Getting no dial tone at all
It says there is a specific switch over date. Has that been set for today as was due to receive equipment yesterday and it did not arrive
We can take a look into this for you Jeanettedav We have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.
Thanks,
I have replied
“Out of range” messages on handsets usually occur if a mobile handset is out of range of its plug-in base station. This is nothing to do with the router, as the phone does not use Wi-Fi. You need to plug the phone base station into the adapter provided, that goes into the router.
If you plug your telephone into the old wall sockets and it still works & makes calls,
that means the transfer of the phone service to the VM Hub has not occurred yet.
