Forum Discussion

Darkfish's avatar
Darkfish
Tuning in
1 year ago

Incoming call cuts out, only from one number

This happens only when I am called from one particular number.  After about a couple of minutes the call is terminated and it drops back to a dial tone.

call cuts out

10 Replies

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  • Sabrina_B's avatar
    Sabrina_B
    Forum Team (Retired)
    1 year ago

    Hi Darkfish 👋.

    Thanks for reaching out to us, apologies for the issues that you are facing with your home phone. Can we ask the type of number that is calling you, either landline or mobile and is this all the time, and does this happen when you dial out the number?

    Sabrina

    • Darkfish's avatar
      Darkfish
      Tuning in
      1 year ago

      It's a land line and I think it cuts out either way, I'll check in the morning

      • Zach_R's avatar
        Zach_R
        Forum Team (Retired)
        1 year ago

        Hi Darkfish,

        No problem. Keep us posted and we'll go from there with this.

        Thanks,
         

  • Client62's avatar
    Client62
    Alessandro Volta
    1 year ago

    This can be the symptoms of a caller with a mobile or a cordless phone that has a failing battery.