I am not getting any messages left on my landline as the answerphone no longer works after 18 rings as it has been. I have checked the handset and all is okay. Have Virgin Media changed a setting? It’s extremely important to have this working as my wife is disabled and cannot always get to the phone in time.
I have rung customer service without success and would be grateful for help to resolve this problem.
Thank you.
Forum TeamHello Rich_C
Sorry to hear of the landline issues regarding the messages, we appreciate the concern this can cause and you taking the time to raise this with us via the forums.
We can see you have called and spoken to the team since posting and this was discussed, we trust they were able to assist or provide an update on this during the call.
If you need further assistance please don't hesitate to contact us here via the forums.
Thank you for getting back to me.
Unfortunately not I still have two problem. The most urgent one is the landline phone not recording messages because the answer machine doesn’t kick in after 18 seconds as mentioned.
The second problem is a verification code not received within the time limit of 5 minuets with a ntlworld.com email address. My work around was to change my email address for that company to a iCloud.com address not ideal but I can now get into that account after being locked out for some time.
I would be grateful for some further help especially with the most urgent one….. phone answering machine.
Thank you.
Forum TeamThanks for getting back to us Rich_C,
So I can take a closer look at the phone issue, I've popped you over a private message.
For the email issue, this isn't something I can help with here, so you'll need to call the team on 150/ 0345 454 1111.
Alex_Rm
