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carobee's avatar
carobee
Joining in
12 months ago

Help setting up Virgin Phone

Hi I've just moved from a basic Virgin Broadband + streaming to add a Landline and I have received my start-up pack, but it doesn't match the online set up instructions!

There is just one long white cable with no black or red labels as referred to in the instructions, also there's no power cable as referred to. There's a short connecting jack (I think to the existing landline socket) but nothing else in the pack.

I am a tecchie dummy and have absolutely no idea what any of this means, but I have seen on the forum that I can request an engineer visit? Does anyone have any suggestions, in terminology that I can understand?

Thanks

2 Replies

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  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    12 months ago

    Hey carobee, thank you for reaching out and a very warm welcome, I am sorry to hear this.

    We can of course get a tech out to come and set everything up for you.

    Let me send you a DM and can get this sorted out for you. 

  • Ernie_C's avatar
    Ernie_C
    Very Insightful Person
    12 months ago

    My understanding is that all new landline customers are connected in the new fashion.

    Plug the cable you have into the Telephone port on your broadband Hub then put the other end into you landline phone.