Hi!
New customer trying to set up hub 3 today.
I have been web chatting to someone for over an hour and only received 3 responses - not a great start.
Have had no further guidance other than switching off the router several times, I have been instructed that the device has been activated from there end but since 12 today nothing but green flashing light.
Can anyone help?
Sounds like the Hub is offline, could be disconnected at the street cabinet?
Try calling the automated Service Status number 0800 561 0061 as well. This often gives details of more local issues down to postcode level.
Also check the Hub's admin console @ 192.168.0.1 and check the Provisioning Status.
Hi JimmerG
Welcome to the Community Forums.
Sorry to hear you're having issues with your Hub at this time. We can see on the systems on our side, you've since been in touch and have actions in place to investigate this further.
Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.
