Forum Discussion

scrunch77's avatar
scrunch77
Joining in
2 days ago

Going ex-directory on home landline

I want to go ex-directory on my home landline to remove my name, address and home phone number from the public telephone directory, but VirginMedia don't provide a simple means of doing so. The customer service agent I spoke to said it would cost me £3 a month as an optional service!

I pointed out VM's obligations as a data processor under GDPR (General Data Protection Regulation) and that they cannot by law make a charge for keeping my data private, but neither the agent nor manager knew what GDPR was. They tried to escalate it to the Containment team, but they got cut off mid sentence and couldn't get through to Containment again despite trying three times.

I have now seen others posting requests to go ex-directory on this VM Community forum which have seemingly been resolved by VM agents by privae message. Please can someone similarly help me?

Thanks

ex-directory
home phone

1 Reply

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    2 days ago

    Hi scrunch77 👋.

    Thanks for reaching out to us and welcome to the Community Forums, apologies for the issues that you have been facing with enabling your number to be part of the Ex Directory. So that we can assist you we would need to bring you In for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

     

    Thanks.

     

    Sabrina