Going ex-directory on home landline
I want to go ex-directory on my home landline to remove my name, address and home phone number from the public telephone directory, but VirginMedia don't provide a simple means of doing so. The customer service agent I spoke to said it would cost me £3 a month as an optional service! I pointed out VM's obligations as a data processor under GDPR (General Data Protection Regulation) and that they cannot by law make a charge for keeping my data private, but neither the agent nor manager knew what GDPR was. They tried to escalate it to the Containment team, but they got cut off mid sentence and couldn't get through to Containment again despite trying three times. I have now seen others posting requests to go ex-directory on this VM Community forum which have seemingly been resolved by VM agents by privae message. Please can someone similarly help me? Thanks