Presently a person has broadband from VM and an analogue landline from BT.
If the person decides to get telephony from VM as well can anything analogue telephone equipment that was connected to the BT Master Socket instead be plugged in to the phone port on the VM Hub?
VM should supply the RJ11 to BT plug adapter referred to in previous posts. Once the hub has been provisioned for the VoIP line you'll see a Telephony (Ready) status in the hub and the phone line can be unplugged from the BT socket and plugged into the hub via the adapter cable. The user can then opt to port the BT number to VM.
Deepak_S wrote "no need for VoIP-specific handsets". For clarification these operator VoIP systems are a direct replacement from landline providers like BT, VM, Sky, etc, which all work from their hubs and designed for traditional analogue phones like my BT Decor 2600 or DECT and not for VoIP phones.
If you have very specific telephone equipment, it might be best to mention what it is to ensure there will not be any nasty surprises later when you are tied into a 24 month contract.
Things that might need modification or re-wiring could include :
1) Building Alarms with dial in / dial out / monitoring
2) Care lines or Panic alarms linked to call centres
3) Cherished B&O telephones
Forum TeamThanks for reaching out! Yes- you can use your existing analogue telephone equipment with Virgin Media’s Digital Voice service, but it does require an adaptor and a quick setup.
Here’s how it works:
You will need an adaptor that plugs into the grey Tel 1 port on the back of your Hub. On your switch-over day, simply unplug your phone from the BT Master Socket and connect it to the adaptor. After a short wait, you’ll hear a dial tone and can start using the phone.
Standard corded and cordless DECT phones work fine — no need for VoIP-specific handsets. For cordless systems, just connect the base station to the adaptor, and your additional handsets will work wirelessly as usual.
We hope this information helps!🙂
The TEL1 socket on the hub behaves like a conventional telephone wall socket. You need an adapter supplied by VM to connect devices with a UK telephone plug.
See image here
Advice on Digital Landline Before Switching to Virgin | Virgin Media Community - 5522883
