Forum Discussion

Chris_Myers's avatar
Chris_Myers
Superfast
3 years ago
Solved

Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)

My area has recently been migrated from landline to IP telephony which seems to work well with one exception.  My received calls report 10-20 daily calls from "no number".  There is no call made (no ringing) and no message left, just a report that "no number" called and a time.  OFCOM state it should be addressed to the provider and the Telephone preference service state they can do nothing with marketing or computer generated calls.  This did not happen until switched to IP telephony and has been daily since (coincidentally - I think not).  This appears to be a man-in-the-middle network attack and is therefore worrying (as well as filling my recent calls with rubbish).  Virgin media say they cannot see these calls, yet their system records it on my recent calls log. Anyone else having this problem or have a resolution?

 

 

 

[MOD EDIT: Please see post for an update ]

17
IP telephony
nuisance calls
Phone
  • ModTeam's avatar
    ModTeam
    3 years ago

    Hello,

    Thank you all for your patience whilst we worked on fixing the ghost call issue. Our Support Team have deployed a fix this morning, please restart your Hubs to allow the fix to take affect and let us know if you're still experiencing issues.

     

    Regards,

    ModTeam

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  • Davesobratty's avatar
    Davesobratty
    Tuning in
    3 years ago

    Same issue since upgraded to Hub 5 and have BT 8610 premium phones with 5 additional handsets, that we have had for years. No issue when previously plugged into Hub 3. 
    Now 20 plus no number missed calls per day, where the hub 5 is drop calling the landline every hour.

      • Paul_DN's avatar
        Paul_DN
        Icon for Forum Team rankForum Team
        3 years ago

        Hi davejo33,

        Thank you for reaching out to us, we are sorry to hear you are receiving no number calls on your BT phone since moving over to our Phone via the Router, have you been able to try a different handset?

        Regards

        Paul.

    • Natalie_L's avatar
      Natalie_L
      Forum Team (Retired)
      3 years ago

      Hi Davesobratty, 

      Thank you for posting. 

      We are very sorry to hear you are also experiencing the issue with the handset when connected to your Hub 5. 

      As my colleague has advised on the thread, our dedicated teams have been notified and working to get this resolved as quickly as possible. 

      We appreciate your patience and will update you as soon as we have news. 

      Thank you, 

       

  • Chris_Myers's avatar
    Chris_Myers
    Superfast
    3 years ago
    2o Sep2022. I was called by virgin media today and had a very frustrating conversation. The net result was “we” cannot see these calls which are affecting your phone number so you can block nuisance calls or change your phone number. This is just wrong on so many levels. I tried to explain that this was potentially a network attack on the mail servers that are computer generated against random numbers and that, without appropriate investigation, how do VM know where else in their system is affect/attacked. I suggested it be passed to the cyber security team to investigate and was told basically they were too busy to bother them. Just change you phone number and thanks for calling us. One month, several hours, meaningless conversation and no result. I suspect the call is now closed.
    • Chris_Myers's avatar
      Chris_Myers
      Superfast
      3 years ago

      OOPS just noticed I've stated email servers when I meant Voicemail services.

      • snozski's avatar
        snozski
        Up to speed
        3 years ago

        Chris

        This is clearly a bug with VOIP on the hub 5 nothing else , this is why they delayed the launch of the new hub for so long .  They even stated this multiple times (people with VOIP cant trial hub5) 

    • Robert_P's avatar
      Robert_P
      Icon for Forum Team rankForum Team
      3 years ago

      From the notes, the call was from the team we raised this with for investigation. We understand your frustration and appreciate the concern regarding this, if you decide to change your number please let us know and we will be happy to arrange this and in line with your concerns I will forward the details and information to the internet security team.

       

      Rob

      • chelmoo's avatar
        chelmoo
        Tuning in
        3 years ago

        Do I take it that's the advice to me.....and everyone else? To change the number I've had for 25 years?

  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    3 years ago

    As goslow has advised we have seen a few of these over recent times, it's being investigated by the relevant team and we will hopefully have an update soon.

     

    Rob

    • chelmoo's avatar
      chelmoo
      Tuning in
      3 years ago

      We have moved over to Virgin Media for our landline this week (Tuesday) and also have the same problem. A succession of "no number" calls showing on the display, every two to four hours, but the phone never rings and of course there is no message. Hoping this will be resolved soon; a disappointing start!

      • Robert_P's avatar
        Robert_P
        Icon for Forum Team rankForum Team
        3 years ago

        Hello chelmoo

         

        Thanks for posting in regards to the call issues, we're currently looking into this and will hopefully have an update from the team as soon as possible.

         

        We appreciate you taking the time to post on the forum and welcome to the community.

         

        Rob

  • goslow's avatar
    goslow
    Alessandro Volta
    3 years ago
    Chris_Myers wrote:

    My area has recently been migrated from landline to IP telephony which seems to work well with one exception.  My received calls report 10-20 daily calls from "no number".  There is no call made (no ringing) and no message left, just a report that "no number" called and a time.  OFCOM state it should be addressed to the provider and the Telephone preference service state they can do nothing with marketing or computer generated calls.  This did not happen until switched to IP telephony and has been daily since (coincidentally - I think not).  This appears to be a man-in-the-middle network attack and is therefore worrying (as well as filling my recent calls with rubbish).  Virgin media say they cannot see these calls, yet their system records it on my recent calls log. Anyone else having this problem or have a resolution?

    There have been a couple of recent mentions about this, so you are not alone in experiencing this unusual issue.

    https://community.virginmedia.com/t5/Home-Phone/Caller-Id-shows-calls-from-quot-No-Number-quot-every-2-hours/m-p/5029485

    https://community.virginmedia.com/t5/Home-Phone/Hub-5-Missed-Calls/m-p/5091510

  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    3 years ago

    Hello Chris_Myers

     

    Sorry to hear of the call issues since the migration to our updated telephony system via your Hub, we can understand the frustration this can cause. We appreciate you raising this via the forums.

     

    We can see you have called and spoken to the team in regards to this, due to the nature of the issue we have passed your number to the relevant team to ensure there isn't any issues with it. As soon as we get an update we will let you know.

     

    Rob