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edd78's avatar
edd78
On our wavelength
9 months ago

Charged for landline usage I did not use

I just got my bill, and noticed that there is about £29 of usage charges for my land line no. Like canny remember using the landlines, and only no on the usage is my landline no, no other no is there...
edd78's avatar
edd78
On our wavelength
9 months ago
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hi. thanks for the reply. its connected to the hub,

maybe there in no's called below 50p but don't recall making lot of calls as i use my mobile, like i t probably be useful if could see numbers calles below the 50p 

Megan_L's avatar
Megan_L
Forum Team
9 months ago
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Hi Edd78, 

Sorry to hear about the call charges you've seen on your bill!

We can see that you've already started a PM with Tom about this, so we'll leave you in his capable hands.

Thanks,

Meg

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use","id":"message:5537988","revisionNum":2,"repliesCount":6,"author":{"__ref":"User:user:191809"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Telephone"},"conversation":{"__ref":"Conversation:conversation:5537988"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:5537988"},"body@stripHtml({\"truncateLength\":200})":" I just got my bill, and noticed that there is about £29 of usage charges for my land line no. Like canny remember using the landlines, and only no on the usage is my landline no, no other no is there...","body@stringLength":"481","rawBody":"

I just got my bill, and noticed that there is about £29 of usage charges for my land line no. Like canny remember using the landlines, and only no on the usage is my landline no, no other no is there, I was looking to see if can find a list of numbers but can't find them. 

\n

And can't find away off contacting customer service as the message us button doesn't work

\n

[MOD EDIT: Subject title changed for clarity]

","kudosSumWeight":0,"postTime":"2024-06-28T14:29:27.149+01:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:5537988_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":649},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:5537988":{"__typename":"Conversation","id":"conversation:5537988","solved":false,"topic":{"__ref":"ForumTopicMessage:message:5537988"},"lastPostingActivityTime":"2024-06-28T16:01:40.363+01:00","lastPostTime":"2024-06-28T16:01:40.363+01:00","unreadReplyCount":6,"isSubscribed":false},"ModerationData:moderation_data:5537988":{"__typename":"ModerationData","id":"moderation_data:5537988","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:5537988_2":{"__typename":"Revision","id":"revision:5537988_2","lastEditTime":"2024-06-28T15:15:53.746+01:00"},"ForumReplyMessage:message:5538028":{"__typename":"ForumReplyMessage","id":"message:5538028","conversation":{"__ref":"Conversation:conversation:5537988"},"author":{"__ref":"User:user:707973"},"revisionNum":1,"uid":5538028,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Telephone"},"subject":"Re: Charged for landline usage I did not use","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:5538028"},"parent":{"__ref":"ForumReplyMessage:message:5538027"},"body":"

Hi Edd78, 

\n

Sorry to hear about the call charges you've seen on your bill!

\n

We can see that you've already started a PM with Tom about this, so we'll leave you in his capable hands.

\n

Thanks,

\n

Meg

","body@stringLength":"231","rawBody":"

Hi Edd78, 

\n

Sorry to hear about the call charges you've seen on your bill!

\n

We can see that you've already started a PM with Tom about this, so we'll leave you in his capable hands.

\n

Thanks,

\n

Meg

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hi. thanks for the reply. its connected to the hub,

maybe there in no's called below 50p but don't recall making lot of calls as i use my mobile, like i t probably be useful if could see numbers calles below the 50p 

","body@stringLength":"234","rawBody":"

hi. thanks for the reply. its connected to the hub,

maybe there in no's called below 50p but don't recall making lot of calls as i use my mobile, like i t probably be useful if could see numbers calles below the 50p 

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