Forum Discussion

NeilLondon99's avatar
NeilLondon99
On our wavelength
7 months ago
Solved

Usage charges and credits

Hi,

You used to be able to see usage charges and credits in the My Virgin Media to be added to your next bill.

Cannot find them anywhere in the latest version of the app, please advise.

Thanks

  • newapollo's avatar
    newapollo
    7 months ago

    Hi NeilLondon99 

    I've just checked in the MVM app and it's no longer showing in mine either..

    It's still available however if you use a web browser, my.virginmedia.com 

    Then click on View Bill and on the next screen click on the ' View bill My Virgin Media' link just below the 'Download pdf bill' link.

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  • Alex_RM's avatar
    Alex_RM
    Icon for Forum Team rankForum Team
    7 months ago

    Hi NeilLondon99,

    Thanks for posting and sorry you're having some issues seeing credits on your bills. If you download the PDF of the bill this should show in Other charges & credits.

    Alex_Rm

    • NeilLondon99's avatar
      NeilLondon99
      On our wavelength
      7 months ago

      Hi Alex I am thinking of usage charges and credits in next month's bill, not the current monthly bill.

       

      There use to be a section in the My Virgin Media app that showed these values, not appears to have disappeared in the latest version of the app?

      • newapollo's avatar
        newapollo
        Very Insightful Person
        7 months ago

        Hi NeilLondon99 

        I've just checked in the MVM app and it's no longer showing in mine either..

        It's still available however if you use a web browser, my.virginmedia.com 

        Then click on View Bill and on the next screen click on the ' View bill My Virgin Media' link just below the 'Download pdf bill' link.