Forum Discussion

Birmingham18's avatar
Birmingham18
Joining in
9 months ago

Can’t dial out

commenced a new contract. 

requested old number be ported, wasn’t, virgin gave me a new number in error.  1 hr 30 mins on the phone to a call centre on Saturday that said they have now ported my number. I have no confirmation they have done this as they refuse to send my an email confirmation. I couldn’t understand the person at the call centre, each time I asked a question they put me on hold.

The current new number doesn’t dial out but accepts in coming calls. I can’t call Virgin via 150

 

 

 

 

 

 

 

 

  • Lee_R's avatar
    Lee_R
    Forum Team
    9 months ago

    Hi Birmingham18 thanks for posting and welcome to our community.

    Sorry to hear you're currently unable to make outbound calls from your landline service. And sorry for any inconvenience this may be causing you.  I would like to take a look on your behalf. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

    Regards

    Lee_R