Forum Discussion

abrahad's avatar
abrahad
On our wavelength
29 days ago

Caller ID stopped working

We are no longer receiving caller ID on our landline (router).  This stopped working sometime after 16:28 on Mon 17th Feb.  I have two devices connected and this is the last time both of them recorded a number.  The telephone works otherwise, i.e. we still receive calls ok.  Any advice appreciated.

 

  • Hi abrahad

    Thanks for your post. Sorry to hear you're having issues with your Caller Display feature on your landline. I've had a look on this end and no issues with this feature from what we can see so it is certainly strange.

    Some landline handsets have caller display built in as a feature. Do you have a different landline handset that you can try to see if the issue persists?

    • abrahad's avatar
      abrahad
      On our wavelength

      Ok.  After jiggling the connectors a bit, my phone is now showing caller ID so the problem must be with my call blocker modem.  I will delve into it and see what's going on.  

      • Beth_G's avatar
        Beth_G
        Forum Team

        Hi abrahad

        Thanks for coming back to us, pleased to hear you seem to have been able to get it working again.

        If you require any further assistance, don't hesitate to get back in touch from here.